Get in Touch
Questions about the course, your purchase, or a multi-school licence? We're here to help.
Email Us
The best way to reach us. We typically respond within 1 working day.
[email protected]
Response within 1 working day
What to Include
To help us respond quickly, please include the following in your email:
- Your order number or the email address used at checkout
- Your school name
- A clear description of your query or issue
Common Questions
- I haven't received my download link.
- Check your spam folder first — order confirmation emails occasionally land there. If you still can't find it, email us with your order details and we'll resend it within a few hours.
- Can I use this across multiple schools in our trust?
- A standard licence covers one school site. We offer multi-site licences for academy trusts and local authorities — email us for pricing and we'll get something sorted quickly.
- Do the materials need updating each year?
- Your licence is perpetual — you keep the version you purchased. We recommend checking HSE guidance periodically, but the core content doesn't change with legislation frequently. We'll notify you if a significant update is made.
- Can I request a refund?
- See our Terms of Service for our refund policy. In short: we'll always try to help if something isn't working.
- I have a data protection question.
- See our Privacy Policy for how we handle data. For specific requests (access, deletion, etc.), email us and mark the subject "Data Request".